Frequently Asked Questions
You’ve Got Questions. We’ve Got Answers.
My pet has a special diet. Can their needs be accommodated?
Yes. We can provide a variety of food, both wet and dry, however special dietary requirements can also be accommodated. Any food or supplements should be brought in with the pet and fully explained to the kennel staff on arrival.
What do you supply for overnight boarding?
We will provide bedding and blankets for your pet's stay. Due to the current Covid-19 restrictions we ask that customer avoid bringing their own bedding.
Can I supply my own food for my pets stay?
Yes you can. We include food in the nightly price, however if your pet has a particular favourite or special requirement you can bring that in at the time of drop-off and we will use it.
Can I bring my dog's/cat's favourite toy/blanket/bedding?
Unfortunately at the moment due to Covid-19 risks, we ask that customers refrain from bringing soft beds and bedding.
Smooth and hard surfaced toys are okay as they can be cleaned before and after their stay with us.
My pet is on medication. Can you administer this to them?
Please bring medication details at drop-off (ideally written down) and explain to the kennel staff what the dosage and daily requirements are.
Rest assured the pets are closely monitored and we will contact a vet if necessary.
When is my pet fed?
Dogs are fed twice a day morning and afternoon, using the specified or requested food.
Cats are fed according to the customers instructions. Most cats also have dry biscuit available at all times for grazing.
All animals have access to fresh drinking water at all times.